Atees.com Exclusive Warranty
What is the AsiaTees Hobbies' Warranty policy?
We hope to give you the best user experience with the products you've purchased, so we are giving you the best warranty available in the aftermarket option upgrades market today. This exclusive warranty covers Boom Racing, GPM Racing and TopCad products sold through AsiaTees Hobbies. Please keep in mind it is not a "no questions asked" warranty policy. The following text describes in detail what this warranty does and does not cover, subject to AsiaTees Hobbies final review.
Warranty Terms and Restrictions:
Under normal operating conditions(1), if you manage to break a Boom Racing, GPM Racing or TopCad machined product, we will replace that part at no further cost to you(2). Normal operating conditions covers installation damages and most types of driving conditions that an unmodified RC vehicle would normally encounter, including normal bumps and jumps. AsiaTees Hobbies will not warranty a broken or damaged part if it has been modified in any way (or if the part breaks due to modifications elsewhere on the vehicle that directly affects the part in question). This includes, but is not limited to, drilling, grinding, filing, etc., nor will we warranty any part that has been worn out through extended use and / or abuse. Bended parts are not considered under warranty in most situations unless the part in question bended in unreasonable circumstance. In addition, it is nearly impossible to crush the part under normal operating conditions, therefore crush damage of any sort will not be covered. Please use common sense to determine if the breakage was caused by excessive usage. We take our customer service related issues seriously and we will do everything possible to resolve legitimate warranty related claims. AsiaTees Hobbies reserves the right to final judgment regarding all warranty issues. Every part sent in for warranty review will be reviewed to determine whether or not the guidelines of the warranty policy apply.
Screws, ball bearings, nuts, washers, or any hardware included in any Boom Racing, GPM Racing and TopCad package are not protected under AsiaTees Hobbies warranty provisions.
If you receive an item that is damaged or defective, please contact Customer Service immediately by email. In some cases you may return the item back to the manufacturer directly. Every manufacturer's policy is different; in some situations, the manufacturer or supplier may prefer to handle the issue directly and ATees Hobbies will not be able to offer you a solution as per our business agreement. In any case, we will help you follow the proper channels in order to resolve the issue as quickly as possible.
Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase. Warranty service or replacement decisions are at the sole discretion of ATees Hobbies. Collateral damage is NOT covered by manufacturer's warranty.
Most manufacturers will repair or exchange defective products according to their warranty policies. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to assist you.
AsiaTees Hobbies cannot warranty products that are no longer supported or manufactured. We will do everything we can to supply a replacement part for a valid warranty request but if an item that has been damaged is discontinued and no longer supported by Boom Racing, GPM Racing or TopCad, the warranty is considered void.
What you need to Do:
If you are not sure if your problem is a legitimate warranty related problem, please Email Us directly and ask. If you feel you have a legitimate warranty related item, send the damaged item directly to us with a brief, legible, yet thorough explanation of what you think may have happened to the part, your order number, a contact phone number and an e-mail address in case we have questions and your return mailing address to;
30 Tsiu Keng Pang Uk,
All returns must be sent back to the AsiaTees Hobbies warehouse in Hong Kong. Once we receive the damaged Boom Racing, GPM Racing or TopCad part and we determine that it is a valid warranty claim, we will usually send out a replacement within 2 business day. The faster you get a part to us for replacement, the faster we can get a replacement or response back to you.
(1) AsiaTees Hobbies refers to "normal operating conditions" as normal use of a vehicle for an average user with an unmodified, stock vehicle. Boom Racing, GPM Racing or TopCad parts that are damaged due to excessively tall jumps (or high falls), abnormally fast (or heavily modified) vehicles / runaway vehicles, or run-ins with full sized vehicles are not considered used under "normal operating conditions" and may not be covered under AsiaTees Hobbies warranty provisions, nor will AsiaTees Hobbies cover damage inflicted upon a Boom Racing, GPM Racing or TopCad part due to the failure of other products not produced by Boom Racing, GPM Racing or TopCad. Additionally, BMX Tracks, Skate Parks and other such areas dedicated to non-R/C related hobbies are not considered normal operating environments and any Boom Racing, GPM Racing or TopCad parts broken in those types of locations may not be covered. Intentionally damaged parts will never be covered under warranty protection (don't do it - we know what we are looking at and we will check). If in doubt, please ask.
(2) The only costs you may incur is sending the damaged part to us. The customer will bear the responsibility for the freight charges and the risk of loss on all returned shipments. All return shipments should be made with carriers that offer tracking ability to help determine the chronological process of the return shipment. AsiaTees Hobbies does not reimburse for costs returning damaged parts to our warehouse. We will send valid warranty replacement parts back to you at no additional charge. Parts not covered under AsiaTees Hobbies warranty provisions may incur shipping fees if you would like the original, damaged parts returned to you.
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