1.	Q:	I want to return my order. What should I do?
	A:	If you are not 100% satisfied with your purchase, you may return your purchase to us within 365 days of purchase. (Returns must be brand new and unused, in the state you received them, and in original packaging) The return shipping cost will not be reimbursed. When the package is returned our local post office, it may take 3-4 days for us to retrieve your package and inspect the items. Refund will be processed within 7 days thereafter to your credit card or original payment method. Opened items (and unused) will only be eligible for return if there is a factory defect. For example, if the threads inside a screw hole is missing. Items that are broken or bent from crashing will not be eligible for return. Return to Top



2.	Q:	How long does it take for me to get a refund?
	A:	Once your returns arrive in our local post office, it may take 3-4 days for us to retrieve your package and inspect the items. Refund will be processed within 7 days thereafter to your credit card or original payment method. Return to Top

Order Status

1.	Q:	I am not able to view my order status. What should I do?
	A:	Once you checkout through Paypal or Google, a confirmation email will be sent to you. You may use the AsiaTees Order ID (ATXXXXXXXX) together with your last name to track your order on this page. The AsiaTees Order ID can also be found by logging into My Account. To view your complete order history, you must create an account using the same email address as the payment email when you checkout. If you are still unable to view your order status, please feel free to contact us. Return to Top



2.	Q:	The order status hasn't changed since the last time I checked, what's going on?
	A:	When the order status is idle at "Preparing order for delivery" for more than 24 hours, it means that not all items are immediately available for shipment. Please be patient as we process all items you ordered to get your shipment to you intact. As promised, this would not take more than 7 days. If we are unable to obtain all the products in your order, we will send you a refund for such items. The order status on AsiaTees.com provides order status information beginning from the time of checkout, to shipment from Hong Kong. Further tracking can be done by checking your local postal office website. Return to Top



3.	Q:	Is my order shipped yet?
	A:	You may check the order status by entering your AsiaTees Order ID and last name here. Once your order is shipped an email with tracking information is sent to your payment email. Return to Top



4.	Q:	How do I change or cancel my order?
	A:	Please contact the AsiaTees Customer Loyalty Team immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel. Return to Top

Tracking Your Package

1.	Q:	How do I track my package once it is shipped?
	A:	Express Mail Saver For Express Mail Saver shipping method, tracking information will only indicate the package has left Hong Kong for its destination. It could take up to five days from shipment date for the Hong Kong Post Office to upload the shipment status. More detailed tracking information may be available by using the tracking number emailed to you through your local post office's website. Express SpeedPost Return to Top



2.	Q:	Where do I get more detailed tracking information?
	A:	For United States customers, you may track on USPS.com. For other countries, view instructions to track your package. If your local post office does not provide a tracking service for foreign registered airmail parcels, you will not be able to track the package in detail. Return to Top

Non-Receipt

1.		Q:		My order was not delivered, what should I do?
		A:		Our delivery success rate is over 99.95%. Orders normally arrive within 5 to 10 days. In some special cases, orders can take up to 14 to 16 days to arrive. If you suspect your order is lost in transit, you may contact your local post office with the tracking number provided. Return to Top

Products/Brands

1.	Q:	How do I know which parts fit my car?
	A:	99.9% of the parts we sell are direct replacements of the original manufacture parts, meaning it is a one for one replacement (usually aluminum replacing plastic) and no modifications are needed to assemble them onto your car or truck. If modifications or additional parts are needed to use an item, we will specifically mention what necessary steps or parts you will need in the description. Return to Top



2.	Q:	Does your products come with installation manuals?
	A:	Most GPM Racing parts do not come with manuals because they are direct replacements of the original part. Most parts are very straightforward and easy to install. If a part comes with a manual it will be noted in the description. We are working on a system to show you pictures of where each part is supposed to go. Stay tuned on this! Return to Top



3.	Q:	I want to know if you can order a specific part/color that is not listed for sale?
	A:	Absolutely. Just tell us what you are looking for. We will tell you how long it will take to get the parts and the price for each of them. Sometimes we can get the parts for you within two working days. Send us an email to inquire! Return to Top



4.	Q:	I bought a new car that just came out. When will the hop-ups be available?
	A:	Whether we will carry parts and hop-ups for a car depends on our marketing personel. We are an expanding company and always looking for new and exciting products to carry (this is part of our core ideology). If you know there are demands for specific parts but no supplies to fulfill them, please let us know. We like to carry parts other companies don't! Return to Top

Across The Board

1.	Q:	Why are some of your pictures taken with the package?
	A:	We are currently working towards eliminating all pictures with packaging and replacing them with pictures without them. We appreciate and thank everyone for their feedback and advice on this! Return to Top



2.	Q:	Are the prices on AsiaTees.com in US Dollar?
	A:	Yes we use US Dollar as our currency. Return to Top

Back Order

1.	Q:	Can I back order an item?
	A:	Absolutely. If an item is out of stock, you may buy it and wait for it to arrive. If we receive an approximate delivery date from our supplier, that date will be updated to our website. An item that is 'On Order' and without an approximate delivery date means that we have just sent out orders to our supplier and no delivery information is available yet. After a purchase has been made, we will send you an email and ask if you want to back order the item or choose an alternative color if any are available. Back orders are kept on a 'first come, first served' basis. We are currently working on a system to update your back order status and notify you periodically through email. Please be aware that we have no control on how long your back order will take. It depends on our supplier's production schedule and market demand. At any point should you decide not to wait for your back order, just email us and we will gladly refund your money. The refund will be sent to your credit card or original payment method. Return to Top



2.	Q:	How do I track the status of my back order?
	A:	You can always go to the item's page and see if an approximate delivery date is updated. We are currently working on a system to update your back order status and notify you periodically through email. Return to Top



3.	Q:	When can I expect my back order to be available?
	A:	When we receive the approximate delivery date from our supplier, it will be updated on that item's page. If this date is not available, you may email us to find out. While we do our part to constantly replenish our inventory to meet demands, we have no control on how long your back order will take. It depends on our supplier's production schedule and market demand. Back order for older models will usually take longer compared to newer models because of lower demand. Return to Top



4.	Q:	I changed my address and still have a back order. What do I do?
	A:	If your back order has lasted more than three months, we will email you your shipping address and ask for your confirmation before we ship out your order. Please notify us as soon as possible if you've changed your shipping address to avoid further delay. Return to Top



5.	Q:	Do you charge shipping for back order items?
	A:	Yes. If your order has not in stock items they will be charged $2.5 each and 50 cents for multiples of the same item. Back orders are shipped out as we receive them. See Back Order Shipping Information for details. Return to Top

Communications With Us

1.	Q:	How do I contact you if I have any questions?
	A:	You may contact us by e-mail, Facebook or even follow us on Twitter. Emails are replied especially fast from 6:00PM to 6:00AM US Pacific Time. Return to Top



2.	Q:	Why don't you have a phone line?
	A:	Not having a phone line will free us from sitting in front of the telephone in order to concentrate on other aspects of our business. Not that we don't want you to call, quite the contrary, we encourage you to email, Facebook and Twitter us as much as you like! Return to Top



3.	Q:	How long do I have to wait for a reply by email?
	A:	The fastest way to get a reply is by email and all emails will be replied. Emails get replied especially fast from 6:00PM to 6:00AM US Pacific Time. On Sundays and holidays, we have a slower response. Just picture people sitting behind their desks waiting for your emails, that's us. We don't understand why some businesses take so long or even never reply their emails. Return to Top

Payment Information

1.	Q:	What forms of payment do you accept?
	A:	We currently accept Visa, MasterCard, Discover, American Express and Paypal for all orders. Return to Top



2.	Q:	How do you protect my credit card information on your website?
	A:	We do not ask for your credit card information. All of our transactions go through Paypal. Credit card details are entered in Paypal's website only. In our one-page checkout, all information is encrypted and transmitted to Paypal without risk using a Secure Sockets Layer (SSL) protocol. Return to Top



3.	Q:	Do you accept Cashier's Check or Money Order?
	A:	We accept Western Union Money Order only. At this point we do not accept Cashier's Check or Money Order. Return to Top



4.	Q:	Do you charge any sales tax?
	A:	No. There are no sales tax in Hong Kong. Return to Top

Paypal

1.	Q:	What is Paypal?
	A:	PayPal is an e-commerce business allowing payments and money transfers to be made through the Internet. PayPal serves as an electronic alternative to traditional paper methods such as cheques and money orders. Currently, PayPal operates in 190 countries, and it manages over 184 million accounts. One advantage of using PayPal Checkout is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant. Return to Top



2.	Q:	How do I sign up for an account?
	A:	You can sign up for a PayPal account by going to https://www.paypal.com. Return to Top



3.	Q:	How do I use Paypal to checkout on AsiaTees.com?
	A:	Exisiting Paypal users can login to their account, review the order and click 'Pay Now' to complete the transaction. If you do not have a Paypal account, you may click on 'Continue' on the bottom left side of Paypal's login page and enter your credit card information and other order details. Return to Top



4.	Q:	What do I do when I have questions about my Paypal account?
	A:	You may contact PayPal customer service by calling 1-888-221-1161 or go to https://www.paypal.com for support and additional information. Return to Top



5.	Q:	When are the funds transferred out of my Paypal account for my AsiaTees order?
	A:	PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 1-888-221-1161. Return to Top



6.	Q:	I don't want to sign up for a Paypal account. Can I use my credit card?
	A:	Yes. After clicking 'Checkout Now At Paypal' button on our checkout, you may click on 'Continue' on the bottom left side at Paypal's page and enter your credit card information and other order details. Return to Top

Warranty

1.		Q:		Do I have any warranty from buying your products?
		A:		Yes. If there are any manufacture defects you can send it back to us for a replacement, free of charge. An item that is used or damaged will not be covered by our warranty. Return to Top

Website Usage and Functions

1.	Q:	What is the best way to browse your website?
	A:	It's really up to you because we're not even sure! But to make it easy for all of us - we've divided the website into four layers - Homepage > Brand > Model > Product. Return to Top



2.	Q:	What are cookies? Do I need to enable cookies on my browser to shop at AsiaTees.com?
	A:	A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites. You need to enable cookies on your browser to enjoy all the shopping features at AsiaTees.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your AsiaTees.com account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link at the top of the page. Return to Top



3.	Q:	Why is there no space to enter my shipping address at your website?
	A:	Shipping address is entered at Paypal's checkout page. Once your payment is completed Paypal will send us your shipping address. If you already have a Paypal account, please make sure your shipping address is up-to-date. Return to Top

About Us

1.	Q:	Where are you located?
	A:	We are located in Hong Kong. Return to Top



2.	Q:	How do I know if it is safe to shop with you?
	A:	We understand security is an important issue so we work hard to provide a safe and secure online shopping experience. We also respect your privacy and honor your rights, and we're committed to protecting them. Privacy Return to Top



3.	Q:	Why should I register for an account? Are there any benefits?
	A:	With an AsiaTees.com account, you are able to upload your cars to our website to show other users. You can also leave feedback for our products. We are currently working on adding more functions to the user accounts. Return to Top



4.	Q:	Who is GPM Racing Products? What are your affiliations with them?
	A:	GPM Racing Products is a Hong Kong brand under Chin Ngai Hobby Company that manufactures aftermarket upgrade parts and hop-ups for a wide range of radio control cars and trucks, both electric and gasoline powered. We are an independent company and a reseller of GPM Racing Products. GPM Racing Products Return to Top



5.	Q:	Do you have an outlet store?
	A:	No. At this point we do not have an outlet store. Return to Top