ATees Home Blog Editorial

ATees Shipping & Handling During COVID-19


Last Updated: 27nd May, 2020, 18:12pm PST

 

  • Given the significant impacts of COVID-19 on the global aviation industry, DHL Express adjusted its Emergency Situation Surcharge on May 24, 2020. For more details of the adjusted surcharge, click here.

 

 

Last Updated: 22nd May, 2020, 11:30pm PST

 

  • Russia and Singapore have stopped all airmail and Speedpost services.

 

 

Last Updated: 28th April, 2020, 10:25am PST

 

 

Last Updated: 9th April 2020, 9am PST

 

  • Some countries have suspended standard airmail and Speedpost (EMS) services. The status of all of the countries that we ship are in Table 5.1 below.
  • We recommend using FedEx or DHL for your shipments during COVID-19 period to minimize delays. FedEx International Priority and DHL Express shipping are the fastest way to receive packages right now, with little to no delay in delivery time.

 

Table 5.1  Hong Kong Post standard airmail service and Speedpost (EMS) status.

 

Country Airmail Below 2kg Airmail Over 2kg SpeedPost
 
Afghanistan Suspended Suspended
 
Albania Suspended Suspended
 
Algeria Suspended Suspended
 
Angola Suspended Suspended Suspended
 
Argentina
 
Armenia Suspended Suspended Suspended
 
Australia Suspended Suspended Suspended
 
Austria Suspended Suspended
 
Azerbaijan Suspended Suspended Suspended
 
Bahrain Suspended Suspended Suspended
 
Bangladesh
 
Barbados Suspended Suspended
 
Belarus Suspended Suspended Suspended
 
Belgium Suspended Suspended
 
Bermuda Suspended Suspended Suspended
 
Bosnia and Herzegovina
 
Brazil Suspended Suspended Suspended
 
Brunei Suspended
 
Bulgaria
 
Cambodia Suspended Suspended Suspended
 
Canada Suspended Suspended Suspended
 
Cayman Islands Suspended Suspended Suspended
 
Chile Suspended Suspended Suspended
 
China
 
Colombia
 
Costa Rica Suspended Suspended
 
Croatia
 
Curacao
 
Cyprus Suspended Suspended Suspended
 
Czech Republic
 
Denmark Suspended Suspended
 
Dominica Suspended Suspended
 
Dominican Republic Suspended Suspended
 
Ecuador Suspended Suspended
 
Egypt Suspended Suspended Suspended
 
El Salvador Suspended Suspended
 
Estonia Suspended Suspended Suspended
 
Fiji Suspended Suspended Suspended
 
Finland
 
France Suspended Suspended
 
French Guiana Suspended
 
French Polynesia Suspended Suspended Suspended
 
Germany Suspended Suspended
 
Ghana
 
Gibraltar Suspended Suspended Suspended
 
Greece Suspended Suspended
 
Greenland Suspended Suspended
 
Guadeloupe
 
Guam Suspended Suspended Suspended
 
Guatemala Suspended Suspended
 
Guyana Suspended Suspended
 
Honduras Suspended Suspended Suspended
 
Hong Kong
 
Hungary Suspended Suspended
 
Iceland Suspended Suspended Suspended
 
India Suspended Suspended Suspended
 
Indonesia
 
Ireland Suspended Suspended Suspended
 
Israel Suspended Suspended Suspended
 
Italy Suspended Suspended
 
Jamaica Suspended Suspended
 
Japan Suspended Suspended
 
Jordan Suspended Suspended Suspended
 
Kazakhstan Suspended Suspended Suspended
 
Kuwait Suspended Suspended Suspended
 
Latvia Suspended Suspended Suspended
 
Lebanon
 
Lithuania
 
Luxembourg
 
Macau
 
Macedonia
 
Malaysia
 
Maldives Suspended Suspended Suspended
 
Malta Suspended Suspended Suspended
 
Martinique
 
Mauritius Suspended Suspended Suspended
 
Mexico
 
Moldova Suspended Suspended Suspended
 
Mongolia Suspended Suspended Suspended
 
Montenegro Suspended Suspended
 
Morocco Suspended Suspended Suspended
 
Mozambique
 
Namibia Suspended Suspended
 
New Caledonia Suspended Suspended Suspended
 
New Zealand Suspended Suspended Suspended
 
Nigeria Suspended
 
Northern Mariana Islands
 
Norway Suspended Suspended Suspended
 
Oman
 
Pakistan
 
Panama Suspended Suspended Suspended
 
Papua New Guinea Suspended Suspended
 
Peru Suspended Suspended Suspended
 
Philippines Suspended Suspended Suspended
 
Poland Suspended Suspended
 
Portugal Suspended Suspended
 
Puerto Rico Suspended Suspended Suspended
 
Qatar
 
Reunion Suspended Suspended
 
Romania
 
Russia
 
Saudi Arabia Suspended Suspended Suspended
 
Serbia And Montenegro
 
Seychelles Suspended
 
Singapore
 
Slovakia Suspended Suspended
 
Slovenia
 
South Africa Suspended Suspended Suspended
 
South Korea Suspended Suspended Suspended
 
Spain Suspended Suspended Suspended
 
Sri Lanka Suspended Suspended Suspended
 
Sweden Suspended Suspended
 
Switzerland Suspended Suspended
 
Taiwan
 
Thailand
 
The Netherlands Suspended Suspended
 
Trinidad And Tobago Suspended Suspended
 
Turkey
 
Ukraine
 
United Arab Emirates Suspended Suspended Suspended
 
United Kingdom Suspended Suspended Suspended
 
United States Suspended Suspended Suspended
 
Uruguay Suspended Suspended Suspended
 
Uzbekistan Suspended
 
Venezuela Suspended Suspended Suspended
 
Vietnam
 
Zambia Suspended

 

 

Last Updated: 7th April 2020, 6am PST

 

  • ATees is continuing to ship out packages without delay, and are absorbing part of the FedEx and DHL shipping cost during these challenging times.
  • Airmail service and Speedpost (EMS) service to some countries are suspended. For the countries that are receiving airmail and/or Speedpost packages, expect some delays based on destination local conditions (see Table 3.1 for the full list).
  • FedEx is only offering its fastest service during COVID-19, the International Priority.
  • Surcharge is added by FedEx and DHL for some shipments. The surcharge is already reflected in the shipping cost.
  • Since the temporary suspension of airmail services to some countries, the Free Shipping savings are shifted to FedEx and DHL shipping. You will see lower FedEx and DHL rates for the affected countries.
  • We recommend using FedEx and DHL for your orders. Both courier companies are still delivering packages safely and quickly worldwide. We believe they are the most reliable companies to handle your packages during COVID-19.
  • FedEx owns and operates all of their airplanes and is less impacted by COVID-19. DHL owns and operates some of its own airplanes.

 

 

Last Updated: 3rd April 2020, 5pm PST

 

  • ATees is continuing to ship out packages without delay, putting safety a priority.
  • We recommend using FedEx and DHL for your orders, especially during COVID-19 period. They are fast, safe and reliable. FedEx and DHL are delivering packages safely and quickly worldwide.

 

Last Updated: 2nd April 2020, 11pm PST

 

  • Airmail services to some destinations are suspended. We've gathered all the infomation for you. See the list of countries below in Table 3.1.
  • ATees continues to subsidize a portion of FedEx and DHL courier shipping for the countries affected by the airmail suspension. We will fight COVID-19 together!

 

Table 3.1 is now obsolete. Please refer to the latest table above.

 

Last Updated: 30th March 2020, 2am PST

 

  • ATees is absorbing part of the FedEx and DHL shipping fees during COVID-19. We believe they are the most reliable companies to handle your packages. We are in this fight together!
  • Since the temporary suspension of airmail services to some countries, the Free Shipping savings are now shifted to FedEx and DHL shipping options. You will see lower FedEx and DHL charges for those affected countries (click here for a full list).

 

Last Updated: 28th March 2020, 7am PST

 

  • ATees is fulfilling orders quickly during COVID-19, making safety a priority
  • Some airmail services are suspended for different countries (click here for a full list)
  • FedEx is experiencing high volumes of shipment; suspends Int'l Economy shipping method
  • DHL has added an Emergency Situation Surcharge to some shipments (click here to see the surcharge)

 

Like many of you, our ATees Family is made up of working parents, community members and people just trying to navigate a new normal. Here's what we are doing to reduce the coronavirus spread, while working hard to continue to serve our customers, vendors and employees. Please take a moment to read.

 

OUR SERVICE CONTINUES #RCNeverStops

 

Chances are you've seen this hashtag when a box showed up at your front door. Never has our #RCNeverStops passion been more tested. With the spread of COVID-19, even our most loyal customers are asking "are you still shipping?". The answer is - yes, why wouldn't we? As online shopping continues to rise, R/C is no different. Our purchasers even brought in some smaller R/C cars to play inside the home during this self-quarantine period to help fight boredom! We are making sure your order arrives as quickly as possible. For our employees’ safety and yours, we’re taking extra precautions with additional cleaning and sanitation in our fulfillment centers.

 

WHAT WE ARE DOING DURING THE COVID-19 PERIOD

 

Here are a few of the ways we are making safety a priority:

  1. Canceled company meetings in person and events.
  2. Wearing masks at all times in the premise of the building.
  3. Following the government’s mandatory 14-days quarantine for any overseas travel.
  4. Increased the sanitation schedule and deep cleaning of high-touch areas.
  5. Working from home for non-business critical jobs.

These changes help us adequately follow social-distancing guidelines and allow us to do what we can to protect our employees, our immediate community, and the city and surrounding regions. Stay safe out there!

 

WHAT'S THE OVERALL STATUS OF SHIPPING INTERNATIONAL FROM HONG KONG?

 

ATees has long-standing partnerships with both FedEx and DHL. They've successfully delivered hundreds of thousands of packages for us over the years. We highly recommend our customers use FedEx or DHL for their shipments, especially during COVID-19. Because of economies of scale our courier rates with both FedEx and DHL are deeply discounted. Their services are fully operational except for delays in cases of local government restrictions. Having their own airplanes pay dividends in times like this!

 

DHL

  • From 25th of March, DHL has added a small-ish temporary emergency surcharge to some shipments. This pricing will be reflected in your DHL shipping (click here to see the surcharge)

 

FedEX

The company is following CDC and WHO guidelines for health and hygiene, including educating team members, encouraging practices such as frequent hand-washing, and sanitation of workspaces and equipment.

  • FedEx is considered an essential business by the US gov. and is trying to maintain normal operations as much as possible.
  • FedEx is fully operational; waiving signature-on-delivery service in some countries.
  • They're experiencing delays (on average, 1-2 days) on most services for US, Hong Kong, China, Europe, the Middle East, India, and Africa.
  • Signature-on-delivery services within the US have been suspended, except for cases where Adult Signature Required (ASR) is in place. Couriers will ask for verbal confirmation of name and maintain a safe distance.
  • FedEx US store hours may be reduced - check your local store for new operating hours and available services.
  • Due to travel restrictions and border closures, the carrier has suspending its money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight, and FedEx Office services until further notice.

 

SUSPENSION OF OVERSEAS POSTAL SERVICE VIA HONG KONG POSTAL SERVICE

 

To fight cross-border contamination, passenger flights have been largely reduced during the current COVID-19 pandemic. It is affecting the airline industry and many of the industries that depend on them to deliver products to consumers.

 

To the surprise of many, passenger aircraft not only carry people, but they also carry a lot of cargos too. A portion of the packages (mainly standard airmail packages) ATees Hobbies ship out daily are transported by these passenger aircraft.

 

Beginning March 28, 2020, we are notified by the Hong Kong Post (HKP) that some of the aircraft have stopped flying to certain destinations from Hong Kong. For the time being we are unable to offer standard airmail shipping to those destinations. Below is the link to the HKP website showing the affected countries.

 

https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_898.html

 

The above link directly takes you to the HKP official website. If your destination is on the list, no standard airmail shipping option will be available until further notice from the HKP. If you have chosen standard airmail shipping before the above shipping update on our website, our Customer Loyalty Team will contact you for other shipping options. We may call you or email you. We apologize for the inconvenience caused and thank you for your understanding.

 

Note: Depending on the time of this article, the information on this page may or may not be the most up-to-date. While we try our best to give you the most accurate information, keep in mind that shipping information is constantly updated. If you are unsure about any shipping information, contact us at 1-480-409-1938, by email us, whatsapp or live chat with us (click on Live Chat on the bottom right corner of this page).


ByJason Tsang

Tags :COVID-19

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